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But anyone who has made appointments and reservations over the phone or email knows how tedious this process can be. They must manually verify availability for the requested day and time, block that time slot, enter customer information into a spreadsheet or file, make a reminder call or send an email before the scheduled appointment, and then perhaps document the appointment details once. complete. Not only is this traditional method of making appointments tedious, but it also requires a lot of staff time that could be devoted to other, more important tasks. This is especially true in businesses with a high volume of daily service appointments, in which case scheduling these appointments may take up most, if not all, of staff time. Technology has come up with solutions to almost all the dilemmas faced by businesses. Scheduling appointments is no different, and that's why more and more service-oriented businesses are turning to online appointment scheduling software to improve their operations. HAVE AN INTERNET CONNECTION? THAT'S WHAT YOU NEED! The infrastructure of most online appointment scheduling software applications makes it easy to incorporate into existing business operations. In fact, all that is needed is an internet connection. Known as Software as a Service (SaaS) and cloud applications, online scheduling programs function the same way as online banking, social media, email, and other Web-based systems: Users access them online just like a Web page. They usually do not require downloads, installation, or any additional hardware. Its accessibility from any Internet connection also makes it ideal for business operators and staff who regularly work outside the office and need to have easy access to appointments and customer information. Several scheduling software providers offer free trials of their products, which presents a great opportunity to test the scheduler and see if it offers the necessary functionality. Once a user creates an account, he or she usually has the ability to customize scheduler settings, such as specifying available time slots, closed days, services offered, and staff members. Functionality may vary between online appointment scheduling software providers. Standard features found in many applications include: • Customer self-scheduling. This feature keeps businesses open 24 hours a day, seven days a week. Customers appreciate the convenience of booking their own appointments and reservations online and at any time, an important benefit considering people's busy lifestyles. Many do not have the opportunity to schedule service appointments during normal business hours. Online self-scheduling makes this possible. • Automated email and text message reminders. Many business owners and operators know the importance of customer appointment reminders. Surveys have shown that this can reduce the number of “no-shows” – the bane of service-oriented businesses – by more than 50 percent. But traditional reminders can take up a lot of staff time. Some systems make this important task quick by automatically sending emails and text messages to customers before the scheduled time. All a business needs to do is determine when they want it delivered, such as a day or two before the appointment. The software does the rest. • Recording and reporting. Maintaining accurate appointment and customer information is a critical component of a well-run business. But managing this data can be complicated, especially when businesses still use more traditional appointment scheduling methods. Staff often have to switch between different files, spreadsheets and books to record and retrieve appointment and reservation details. Online appointment scheduling software can eliminate the need to keep a lot of paperwork, because it centralizes all the information entered on customers and their appointments. Users can access the information they need directly from the scheduler. Additionally, some online scheduling providers offer standard reports that owners and staff can create quickly. Website with Dynamic Links

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